Requirements of Long Term Relationships (LTRs) in Retail: Check It Out
Taught by Braze
Gartner predicts that through 2020, silos of customer engagement will be one of the top three leading causes of customer dissatisfaction for enterprises. Learn how category-leading brands are breaking down customer engagement silos and delivering seamless experiences. Learn best practices of connecting experiences across platforms and channels, as well as how to leverage your live ("real time") customer data stream to deliver the personalization your customers expect. Mastering these fundamentals will ensure you deliver brilliant customer experiences and build lasting relationships. This session will cover customer engagement examples - the good, the bad and the ugly.
What you will walk away with: A clear vision and strategy for delivering brilliant customer engagement experiences and building long-term relationships in the mobile-first world.